E-mail suits paperwork, statements and longer explanations; write to [email protected] and a reply usually arrives within twelve hours, whatever the day.
Regulator and licenceAnjouan Offshore Finance Authority, ALSI-272008
Where to Get Help
Gambling helpGambling Help Online, Lifeline Australia, BetStop National Self-Exclusion Register
Complaints Desk
Complaint Path From Support to Regulator
You will not be passed around: one clear path takes a problem from support to the regulator.
A Record You Keep
Put the problem in writing to [email protected], with your account email, the date and what you expected to happen. Keep the reply you get.
Before and After the Reply
Someone reviews it and answers within twelve hours, so check the mailbox attached to your account. Replies often ask for one missing detail, so answer it directly.
Dundeeslots Casino Manager Review
Dundeeslots Casino will pass your case to a manager when you ask for it in the same email thread. That manager reads the history and answers you once more.
After Our Answer, the Regulator
If the manager's answer still leaves you unsatisfied, send the same written record to the Anjouan Offshore Finance Authority, which licenses Dundeeslots Casino under ALSI-272008.
Sorting your request
You Have a Problem, Now Pick the Right Desk
After this table you will send your message straight to the team that owns it, skipping the general queue.
Clears up the doubts that stop players from writing in at all.
trustDo I need to write in English to get help?+
You can ask in English and be understood straight away. Our team also answers in French, German and Finnish, so an email in any of those four is fine. Say which language you prefer and we will match you with the right person.
trustWhere do I turn if the first reply misses the point?+
Ask the same adviser to look again and say what was left unanswered. Should that still not settle it, send the thread to [email protected], where it is reviewed away from the original reply. Later steps, the regulator included, go from that point.
trustWhat happens when support has to check who I am?+
Enough to find the account is your registered email address plus your full name and date of birth. Never send your password, and no adviser will ever ask for it. Anything beyond that is requested only when the question genuinely needs it.
trustCan I get a person at three in the morning or on a Sunday?+
A person answers at any hour, every day of the week, so late nights and weekends in Australia are covered. Chat is staffed round the clock and so is the phone line. Nobody is left waiting until Monday.
trustWhat happens if I ask to see or erase my personal data?+
Write to [email protected] and say whether you want a copy or removal. Requests are handled under the privacy terms you accepted when you joined. Some records are kept for licensing duties, so not every item can be erased.
trustCan I shut my account down completely?+
Yes, and you can do it whenever you like, for any reason or none. A short message from your registered email address is enough to start it. Anything still owed to you is paid out before the account is closed for good.
What Should I Have Ready?
Keep these five items beside you before you open chat, call or write.
Your registered account email address
The date and amount of the payment
A screenshot of the error message
The last four digits of your card
Any reference number from a previous reply
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